Ad-Hoc Effort to World-Class Excellence – The Client, a professional services organization, had experienced substantial growth and success, but at a cost of significant operational inefficiency and frustration. IT support had been provided on a “Best Effort” basis with a few technology savvy employees within the organization. However, as the business grew, it became clear that not only was that approach inadequate, it was also proving to be a barrier to growth and, if not addressed, could inadvertently impact the satisfaction of their own customer base. Since engaging Afidence as their IT Managed Services Provider, the organization has gone from an ad-hoc / best effort support, to a world-class proactive approach that has eliminated the backlog of IT support needs and eradicated the growth barriers that the insufficient IT support model had created. The upward growth the client had been experiencing is now progressing unhindered by internal support inefficiencies.