"I have been very pleased with the professionalism, support, and yes even had a little fun with Afidence."
"Glad to hear it, TB! That's why they're the pros!"
The Afidence Leverage
- Experienced Expertise = On Time/On Budget
Deep bench. Consultants averaging over 15 years of business and IT experience.
- Proactive Approach = Reduced Downtime
Remote Monitoring, Anti-Virus Protection, Environment Stabilization,
and Maintenance Schedules Established.
- Dependable Support = Increased Productivity
Support is managed through a combination of onsite consulting
with remote/help desk support.
- Predictable Costs = Budgets Met
Allowing clients to stay on budget while meeting IT Support
needs. Monthly Reports (no surprises)
- Transparency = Client Independence, not Dependence
Through verbal communication and Daily Status Reports, Afidence
clients are never held hostage to our knowledge.
- No Contracts
Ad-Hoc Effort to World-Class Excellence – The Client, a professional services organization, had experienced substantial growth and success, but at a cost of significant operational inefficiency and frustration. IT support had been provided on a “Best Effort” basis with a few technology savvy employees within the organization. However, as the business grew, it became clear that not only was that approach inadequate, it was also proving to be a barrier to growth and, if not addressed, could inadvertently impact the satisfaction of their own customer base. Since engaging Afidence as their IT Managed Services Provider, the organization has gone from an ad-hoc / best effort support, to a world-class proactive approach that has eliminated the backlog of IT support needs and eradicated the growth barriers that the insufficient IT support model had created. The upward growth the client had been experiencing is now progressing unhindered by internal support inefficiencies.