To some this may seem like a simple thing, but not everyone knows about the "junk mail" folder.  If you are missing an important email and not sure where to begin looking -- check your "Junk Mail" folder (typically located below your "Inbox" folder in Outlook). Process tip . . . check your "Junk Mail" folder once a day just to ensure nothing was detoured there by accident . . . it happens!

Contributed by Sr. Lead Help Desk Consultant, Rob Sibert at Afidence