A recent issue involving the scenario of a laptop that had to be completely reimaged. I had all the license keys for the relevant software, however the installation media I have for Microsoft Office would not work with the license key. Note:  This particular installation of Office was a preinstall from Dell and only came with a license key card, and no media -- which is pretty common lately. To resolve this, and other similar issues, Microsoft has a created a site, http://www.office.com/downloadoffice, where you can enter your license key and the site will then allow you to download the proper version of the product related to the key you entered. It also allows you to download a backup version of the product. This works for most versions of Office, however it doesn’t work for volume licensed versions. Tech Tip Offered by Marion Baughn