From" Mini Delivers Car That's Missing Parts, Sends Best Apology Note Ever " by Matt Hardigree: "One of our readers is the proud owner of a 2013 Mini Cooper JCW which, as part of its package of goodies, gets a set of paddle-shifters mounted behind the steering wheel… except Mini forgot to attach them. Their hilarious apology for this oversight blames an overzealous car and the Mayan calendar." Read the rest of the article here!
We were so encouraged to read an article about a company that still believes in the value of customer service. What an awesome company! Mini, a branch of BMW, was able to accept that they made a mistake, fix it, and even manage to have some fun doing so. We love it!