We wanted to learn more about how to create a healthy company culture. We interviewed Benji Reaño from the marketing department at Edoc Service to get the answers.

This interview shows how an organization’s values and culture impact relationships with clients and partners. Culture is critical to Edoc because it informs everything they do as a company.

Q & A

Q1: Edoc Service is a great partner and client to Afidence. We both provide solutions for companies in numerous fields. Integrity and trust are the foundation of both organizations. Each strives to create a healthy and dynamic company culture through open communication, relationship building, and clear goals. Why are your values so important and how do you cultivate your company culture?

As a company, we see partnerships as fundamental to building and growing our culture because they build more than a customer-supplier dynamic. This approach provides space to grow and improve our operations and those of our partners. Our values are important to build trustworthy relationships/partnerships that bring value to all the sides involved. Great relationships are only achieved when the parties mentioned are willing to follow the steps necessary and put in the work to see the projects completed and thus grow as a company in every aspect possible.

Q2: How do you engage employees and ensure that you help each employee succeed?

Our culture promotes creativity and innovation through a forward thinking remote workforce. Understanding each employee’s strengths and weaknesses allows the teams to help each other succeed in their particular roles. This model requires high levels of engagement to maintain efficiency and productivity. Although the Edoc workforce is highly independent and self-disciplined, they understand the importance of engaging each other as individuals and as a team. This engagement creates relationships that go beyond the workplace to ensure each member of the company is performing at their best.

Q3: Your CEO, Jim Mullaney, said, "Success is not real unless it is accompanied by true character." What does this say about Edoc Service?

Our partnership-based model requires all sides to have trust in each other. This brings us to the importance of having exemplary character as a company to achieve success. Our character as a company determines the way we treat others and the lengths we are willing to go to help our partners succeed.

Q4: How do your culture and values impact your interactions with clients and partners?

Our values and our culture go hand in hand with the way we conduct business with our partners. When we put values and culture before business, we ensure that the partners and customers we have receive the best we have to offer. For our CEO the company goes beyond customers and business, Jim has embedded within the Edoc culture the significance of stewardship. The relationships with our partners are more than transactions to us and when seen this way they are taken care of with more pride and responsibility.

Q5: At Afidence, we focus on trust and integrity in all business dealings. We are not a re-seller and we keep Daily Status Reports to ensure transparency. How does Edoc Service differentiate itself from competitors and provide exceptional service to clients?

We identify with and believe in the importance of trust and integrity. As mentioned previously, these are two pillars that turn mere transactions into partnerships which has the advantage of having someone who not only trusts you with their business but also is willing to improve yours.

We differentiate ourselves from the rest by embedding in our interactions the importance of healthy business relationships (partnerships) and healthy business practices (transparency and trust). These practices allow us to provide exceptional services and our partners to have complete trust in us.

About Edoc Service

Edoc Service is a 100% virtual company that helps other companies become more virtual. Edoc's cloud-based tools and services for greater collaboration and productivity include Scribe (transcription), Virtual, eSign (legally binding digital signatures) & Office.